Courtyard Marriott - Paducah KY

3835 Technology Drive
Paducah, KY 42001

The Training Source Continuing Education Workshop Beyond the Basics: 12 Steps to Contracting Business Excellence - 8 Hours (there is a 2-hour safety class following this program for those requiring 10-hours for OCILB licensing. Additional fees apply)

This program meets or exceeds continuing education requirements for Alabama HVAC, Florida CILB, Kentucky HVAC, Kentucky Electrical Contractor, Kentucky Master Plumber, Ohio OCILB Texas HVAC & Georgia HVAC - NOTICE: THERE IS AN ADDITIONAL $25 FEE FOR EACH ADDITIONAL LICENSE THAT REQUIRES CONTINUING EDUCATION CREDIT!

The Training Source - Business Workshop

Beyond the Basics: 12 Steps to Contracting Business Excellence

 8 Hours

'A presentation and discussion on proven ideas, methods and systems currently being introduced and practiced by successful contractors to gain a competitive advantage in their market.”

By Frank Besednjak

Course Outline

7:00 to 8:00   Sign-In, Introductions and Objectives

8:00 to 8:45   Focus on What You Can Do Well  

§         Bad practices that need to stop

§         Deciding to be excellent

§         Do only what you do well, stop everything else

8:45 to 9:45   Do Like the Big Boys Do

§         Setting up systems and methods of operation

§         Practice makes perfect

§         Why how to manuals and training are necessary

9:45 to 11:30  Planning, Pricing, Profits and Promoting

§         Planning for profitability

§         Is it price, or what you promise?

§         What makes you better than the competition?

§         Promoting your company – Great advertising ideas

11:30 to 12:30  Lunch

12:30 to 1:15    Great Teams & Great Coaching  

§         Hiring winners and superstars

§         What employees want today

1:15 to 2:30    The Customer Experience  

§         The customer satisfaction pyramid

§         Promoting professionalism and service excellence

2:30 to 3:45  Measuring, Setting Goals & Celebrating

§         Keeping score, setting goals & reaching goals§         Measurement methods

§         Providing feedback for employees

3:45 to 4:30  Going From Knowing to Doing

§         What are the next steps

§         Focusing on success and continuous improvement

            15-minute breaks will be taken at the following times: 8:45 – 10:15 – 1:15 – 2:30 – 3:45 

      Attendees who desire continuing education credit for a government agency must present a government issued photo identification along with their contractor license card when signing in on the morning of the workshop.