Crowne Plaza - Dublin Ohio

The Training Source Continuing Education Workshop Beyond the Basics: 12 Steps to Contracting Business Excellence - 8 Hours (there is a 2-hour safety class following this program for those requiring 10-hours for OCILB licensing.)

This program meets or exceeds continuing education requirements for Alabama HVAC, Florida, Kentucky HVAC, Kentucky Electrical Contractor, Kentucky Master Plumber, Ohio OCILB Texas HVAC & Georgia HVAC

The Training Source - Business Workshop

Beyond the Basics: 12 Steps to Contracting Business Excellence

 8 Hours

'A presentation and discussion on proven ideas, methods and systems currently being introduced and practiced by successful contractors to gain a competitive advantage in their market.”

By Frank Besednjak

Course Outline

7:00 to 8:00   Sign-In, Introductions and Objectives

8:00 to 8:45   Focus on What You Can Do Well  

§         Bad practices that need to stop

§         Deciding to be excellent

§         Do only what you do well, stop everything else

8:45 to 9:45   Do Like the Big Boys Do

§         Setting up systems and methods of operation

§         Practice makes perfect

§         Why how to manuals and training are necessary

9:45 to 11:30  Planning, Pricing, Profits and Promoting

§         Planning for profitability

§         Is it price, or what you promise?

§         What makes you better than the competition?

§         Promoting your company – Great advertising ideas

11:30 to 12:30  Lunch

12:30 to 1:15    Great Teams & Great Coaching  

§         Hiring winners and superstars

§         What employees want today

1:15 to 2:30    The Customer Experience  

§         The customer satisfaction pyramid

§         Promoting professionalism and service excellence

2:30 to 3:45  Measuring, Setting Goals & Celebrating

§         Keeping score, setting goals & reaching goals§         Measurement methods

§         Providing feedback for employees

3:45 to 4:30  Going From Knowing to Doing

§         What are the next steps

§         Focusing on success and continuous improvement

            15-minute breaks will be taken at the following times: 8:45 – 10:15 – 1:15 – 2:30 – 3:45 

      Attendees who desire continuing education credit for a government agency must present a government issued photo identification along with their contractor license card when signing in on the morning of the workshop.

Fee $255.00  Additional fees apply for those requiring additional state license credits